FAQ
Welcome to our Frequently Asked Questions, we are so happy to have you here.
We have tried to answer the most common questions.
Products
Can I use MagSafe accessories with the cases?
Absolutely! All Techno iPhone cases tailored for the iPhone 12, 13, 14 and 15 series are meticulously crafted to seamlessly integrate with MagSafe accessories, ensuring compatibility with all corresponding accessories.
What leather material are the iPhone cases made of?
Techno's iPhone cases are meticulously crafted from luxurious Italian leather.
Is it possible to apply multiple codes simultaneously?
Unfortunately, only one discount code can be applied per order. Additionally, several of our discount codes are restricted to single use per customer. For further clarification, kindly consult the terms and conditions outlined in your offer.
Where can I enter my discount code?
When you're ready to provide your contact details during checkout, you'll find an option to enter a discount code if you have one.
On desktop, this field is typically located on the right-hand side of your screen, beneath the product images.
On mobile, you'll see a drop-down menu at the top of the screen labeled 'Show order & discount summary'. Tap on this to reveal the discount code field.
Simply input the code and click 'Apply' (or the arrow on mobile), and if the code is valid, the discount will be applied to your order total.
Orders
What payment options are available?
At Techno, we offer secure payment options through PayPal and Stripe, ensuring convenience and protection for our customers. With PayPal, you can use your balance, bank account, or cards like Visa and Mastercard. Stripe accepts major cards and popular methods like Apple Pay. Both platforms prioritize security with encryption and fraud protection. Plus, enjoy a hassle-free 30-day return policy on all purchases. We're committed to providing a smooth and secure shopping experience at Techno.
Can I cancel my order, and if yes, what are the terms and conditions?
You have the option to cancel your order within a short window after purchase by contacting us via email or requesting cancellation through our payment processor. Once the item has been marked as shipped, cancellation is not possible. However, we have a hassle-free return policy, allowing you to return the item if it doesn't meet your expectations. Please be aware that we ship items every day except Sundays.
Is it possible to exchange my order?
We're pleased to assist with exchanges provided the item is unused (in new condition) and in its original packaging. Exchanges are only permitted within 45 days of order placement.
Shipping & Returns
How long does it take before my order gets shipped?
We offer complimentary worldwide shipping and provide a tracking number via email. Free shipping typically takes between 5 and 11 business days for delivery to the United States, Australia (mainland), and most European countries. Shipping times to Eastern European countries, the Middle East, Canada, Asia, South America, and Africa may vary between 9 to 21 business days.
What should I do if my shipment hasn't arrived?
If your shipment hasn't arrived or there's a problem, don't worry! You can easily reach us by email at info@technofficial.com . We're here to help!
What is your policy on returns and exchanges?
At Techno, we believe finding the perfect case for your device should be easy. That's why we offer free worldwide shipping with tracking for every order. Get your tracking number via email and monitor your shipment's progress on our tracking partner sites. Our standard shipping typically takes 5-11 business days for the US, Australia, and most of Europe, and 9-21 business days for other regions. Shop hassle-free with Techno today!
Do you offer international shipping?
Yes, we offer worldwide shipping!